General
"Satohuone" is a marketplace maintained by Satohuone, where products are sold:
Satohuone
Business ID: 3242219-5
Postal address: Tornimäenkatu 9 B 26, 33560 Tampere
Visiting address: Kässälänkatu 4, 33560 Tampere
Phone number: 0451350206
Satohuone 3242219-5 (hereinafter referred to as the seller, online store, or Satohuone) sells products in the online store to private individuals in Finland. We reserve the right to change the terms of delivery and prices without prior notice. The prices of the products include value-added tax.
Ordering and Payment (Fresh Products with home delivery)
By placing an order in the online store, the customer accepts these terms and conditions, our shipping policy, the prices of the products, and the delivery costs.
By paying for the purchases in the online store using the provided payment methods and selecting "Home Delivery - Monthly Subscription" as the delivery method, the customer commits to ordering the same products on a monthly basis (as a subscription). The subscription is valid until further notice. The monthly price of the subscription is the price of the order placed and paid for in the online store (including any delivery costs calculated at the checkout of the online store). The home delivery service is available in selected postal code areas in Tampere. If the customer enters a postal code belonging to the delivery area in the order details, the delivery method will appear and be selectable. If the customer's address is not within the delivery area, the home delivery service will not appear at the checkout, and the order cannot be placed.
Subsequent payments for the subscription will be charged using invoices sent to the customer's email. Invoicing is an cost-free payment method for the customer. Invoices are sent via the Holvi business account service by Satohuone. The sender's name on the email invoice is "Holvi.com", and the sender's email address is "invoices@holvi.com". The payment term of the invoices is 14 days from the date of the invoice. Invoices must be paid by the due date indicated on the invoice. Unpaid invoices will result in a reminder sent to the customer for payment. If the invoice remains unpaid despite reminders, an official reminder will be sent. In connection with the official reminder, statutory default interest and a reminder fee may be charged. If the invoice remains unpaid despite reminders, Satohuone may transfer the claim to a debt collection agency. Satohuone reserves the right not to deliver ordered products and to terminate the subscription immediately if invoices are not paid by the due date. Termination does not release the customer from unpaid invoices. If the customer has paid more than indicated on the invoice, the overpayment will be applied towards the price of the next subscription period (month) or refunded to the customer by agreement.
If the customer makes changes to the order, the price will be updated according to the changes. When changing the order, the same prices as in the online store apply, including delivery costs and their calculation basis.
By paying for the purchases in the online store using the provided payment methods and selecting "Home Delivery - One-time Order" as the delivery method, the customer commits to ordering the selected products only once. In this case, the order will be delivered only once, on the next delivery day more than 14 days after the order. Since the entire order is paid for in the online store in this case, no email invoices will be sent, and the order will not be automatically continued.
Ordering and Payment (Grow-at-Home Products)
By placing an order in the online store, the customer accepts these terms and conditions, our shipping policy, the prices of the products, and the delivery costs. The order is paid for at the online store's checkout using the provided payment methods. The paid products will be delivered to the customer using the chosen delivery method in accordance with our shipping policy.
Terms and Conditions of the payment facilitator (Visma Pay):
Visma Pay (Visma Payments Oy, business-id FI24865594) is the payment facilitator of the online shop. Visma Payments Oy is a payment facilitator authorized by the Financial Supervisory Authority of Finland. The payment process is conducted in the online service of Visma Pay. Visma Pay or Visma Payments Oy is shown as the receiver of your payment in the bank account listing and in your invoice. Paying with Visma Pay is safe. All information is exchanged through secured connections.
The trade happens between the online customer and the online shop. The online shop is responsible for all obligations related to the trade.
Read more about Visma Pay: https://www.vismapay.fi/
Payment methods:
With Visma Pay you can pay your order by an internet banking account, a wallet, a payment card (credit/debit), an invoice or a partial payment. The following methods of payment are supported: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuspankit, S-Pankki, Handelsbanken, Ålandsbanken, Alisa Lasku, MobilePay, Pivo, Visa-, Visa Debit-, Visa Electron-, MasterCard- and Debit MasterCard payment cards.
MobilePay: You can pay with your MobilePay wallet if you have allowed online payments in the settings of the MobilePay application. Payment via MobilePay takes place directly from the payment card linked to MobilePay. If charging the payment from the linked card fails, MobilePay can not be used in the online shop.
Pivo: Terms and conditions of Pivo can be found here: https://pivo.fi/kayttoehdot/pivon-kayttoehdot/
OP Lasku: A flexible invoice payment method. OP Lasku serves all Finnish banks' customers. Suitable for online purchases of up to 5000 € with an interest-free payment term of 45 days. The instalment option adds flexibility to purchases. Your purchases are visible in one place so you can easily keep track of them. Invoices are sent to you by email. To use OP Lasku, you must be solvent and over 20 years old. More information available at: https://www.op.fi/henkiloasiakkaat/paivittaiset/maksaminen/op-lasku
Alisa Invoice is a flexible and safe payment method. The payment method is suitable for all consumers over the age of 20 for all types of purchases. If you wish, you can split the bill into smaller parts and pay back in up to 60 installments. You can find more information about Alisa Lasku at: https://www.alisapankki.fi/
Contact Visma Pay:
Visma Payments Oy (business-id FI24865594)
E-mail: helpdesk@vismapay.com
Telephone: +358 9 315 42 037 (workdays 9-16)
Address: Brahenkatu 4, 53100 Lappeenranta, Finland
Delivery and shipping
Please see our Shipping Policy.
Customer Service
If you encounter any issues with placing your order, delivery, or the product itself, please contact our customer service.
Customer service email address: antti@satohuone.fi and phone number: 0451350206.
